Mobile & Gadget Insurance - Make a Claim

What do I need to do to make a claim?

All claims must be notified as soon as it is reasonably possible after the event which causes you to submit a claim. Following these procedures, and any instructions or advice given to you by your claims administrator will help your claim to run smoothly.

Theft, Accidental Loss and Malicious Damage Claims:
You must notify the appropriate local police authority as soon as possible following discovery of the incident and obtain a crime reference and a copy of the police crime report (where applicable).

Should you be claiming for the theft or accidental loss of your mobile phone you must also contact your network provider as soon as possible following discovery of the incident to place a call bar on your mobile phone.

For all claims (including theft, accidental loss, breakdown and malicious damage):
You should contact your claims administrator as soon as reasonably possible following discovery of the incident (or in the event of an incident occurring outside of the United Kingdom as soon as reasonably possible following your return to the United Kingdom):

Online claims: www.eclaimcity.co.uk/

Phone: 0333 999 7905 (local rate call)

Email: claims@citymain.com

Post: The Claims Team, Citymain Administrators Limited, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN.

You should complete any claim form you may be provided with fully and return it to your claims administrator in accordance with their instructions, together with any supporting documentation including, but not limited to:

  • incident or crime reference number or lost property number or police crime report (where applicable);
  • proof of purchase, proof of date of purchase or proof of exchange;
  • proof of usage; and
  • any other documentation we reasonably request that is relevant to your claim.

Where you are making a claim for accidental damage, malicious damage or breakdown, you will be asked to send your gadget to your claims administrator in a padded envelope by registered mail. You will be responsible for the cost of posting your gadget to your claims administrator. There is no cover provided by this policy in respect loss, damage or theft for gadgets which are not mailed this way.

Claims Lines and Administrators


Citymain Administrators Limited.
3000 Lakeside,
North Harbour,
Western Road,
Portsmouth,
Hampshire PO6 3EN.
Email: claims@citymain.com
Telephone Number: 0333 999 7917.
Online claims: www.eclaimcity.co.uk/

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